Terms & Conditions

Terms Privacy DPA

Version 1.0
Effective Date: November 17, 2025

1. Definitions

For the purposes of these Terms and Conditions ("Terms"), the following definitions apply:

"Account": Your registration, credentials, and associated profile through which you access the Service
"Aggregated Data": Data that results from processing User Data, summarized or anonymized so no individual, raw, or personally identifiable information is discernible
"API": Application Programming Interface provided by QuantixAI for programmatic access to the Service
"Beta Features": Features labeled as "beta," "preview," "early access," or similar, which are provided for testing and feedback purposes
"Compute Units (CUs)": A virtual usage metric representing computational capacity available to the Customer within the Service. CUs are used for specific actions such as model training, forecasting, and Causal Impact Analysis. CUs are allocated on a monthly basis and reset at 00:00 CET on the 1st day of each calendar month, regardless of the Customer's billing or subscription start date. Unused CUs do not roll over
"Confidential Information": Any non-public, proprietary, or confidential information disclosed by one party to the other
"Customer" or "You": The business entity that has entered into these Terms
"Data Processing Agreement" or "DPA": The separate agreement governing the processing of personal data, available at www.quantix-ai.eu/dpa
"Documentation": All user guides, technical manuals, and API documentation provided with the Service
"Effective Date": The date when you first accept these Terms or access the Service
"Forecast": Any prediction, projection, or estimation of future values, trends, or events generated by the Service based on time-series analysis
"Model Training": The computational process of building, calibrating, or optimizing statistical or machine learning models using User Data
"Professional Services": Any consulting, training, or implementation services provided separately from the Service
"Seat": An individual user license under a Subscription
"Service": The QuantixAI platform, including time-series analysis, causal impact analysis, forecasting tools, APIs, and all related features and services
"Subscription": A paid plan for accessing the Service
"Third-Party Services": External services integrated with our Service (e.g., Paddle for payments, Auth0 for authentication)
"Time Series Data": Sequential data points indexed in time order that are uploaded or processed through the Service
"User Data": All data, content, and materials uploaded or input by you into the Service

2. Acceptance of Terms

2.1 Business Use Only

The Service is provided exclusively for business use (B2B). By accepting these Terms, you represent and warrant that:

You are entering into these Terms on behalf of a business entity
You have the authority to bind that entity to these Terms
You are not using the Service for personal, household, or consumer purposes
You are at least 18 years old and have the legal capacity to enter into binding contracts
If accepting on behalf of a company, you have the authority to legally bind that company to these Terms

2.2 Prohibited for Minors

The Service is not intended for use by individuals under the age of 18. If we discover that a minor has created an Account, we will terminate that Account immediately and delete associated data in accordance with applicable law.

2.3 Modifications to Terms

We may modify these Terms from time to time. We will notify you of changes as follows:

Material Changes: Notified via email at least 30 days before taking effect. Material changes include modifications to pricing structure, liability provisions, data processing practices, or fundamental service features
Non-Material Changes: Changes such as clarifications, formatting updates, bug fixes, or minor feature updates take effect immediately upon posting

Continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to material changes, you may terminate your Subscription in accordance with Section 16.1.

3. Scope of Service

3.1 Service Description

QuantixAI provides:

Advanced time-series forecasting capabilities
Causal impact analysis tools
Statistical and machine learning models
Data visualization and reporting features
API access for programmatic integration
Cloud-based data processing and storage

3.2 Service Evolution

We continuously improve the Service and may:

Add, modify, or remove features
Update algorithms and models
Change user interfaces
Introduce new integrations
Adjust computational methods

Where such changes materially affect your use of core Service functionality, we will provide reasonable notice.

3.3 Beta Features

Beta Features are provided "as-is" without warranties. We may modify or discontinue Beta Features at any time without notice. Feedback provided on Beta Features becomes our property under Section 9.

3.4 Accuracy of Information

While we make reasonable efforts to ensure the Service provides accurate outputs, we do not guarantee:

That all data visualizations are free from errors
That computational outputs are error-free
That historical information displayed is current
That third-party data integrations are always accurate

We reserve the right to correct any errors, inaccuracies, or omissions in the Service at any time without prior notice. No specified update or refresh date in the Service should be taken to indicate that all information has been modified or updated.

You agree that it is your responsibility to:

Verify the accuracy of Service outputs before making business decisions
Consult primary sources for critical information
Monitor changes to your data and models
Independently validate results

4. Account Registration and Security

4.1 Account Creation

You must provide accurate, complete, and current information during registration. You agree to promptly update your account information, including email address and billing details, to ensure we can complete transactions and contact you as needed.

Each user must have a unique account. Sharing credentials is prohibited.

4.2 Age and Authority Verification

By creating an Account, you represent and warrant that:

You are at least 18 years of age
You have the legal capacity to enter into these Terms
All registration information you submit is truthful and accurate
If registering on behalf of a business entity, you have the authority to bind that entity

4.3 Security Responsibilities

You are responsible for:

Maintaining the confidentiality of account credentials
All activities occurring under your account
Immediately notifying us at security@quantix-ai.eu of any unauthorized access or security breaches
Using strong passwords and enabling two-factor authentication when available
Ensuring that only authorized users within your organization access the Service

We reserve the right to suspend or terminate accounts that show signs of unauthorized access or security compromise.

4.4 Authentication

We use Auth0 for secure authentication. By using the Service, you agree to Auth0's terms and privacy practices.

5. Subscription Plans and Billing

5.1 Subscription Tiers

Subscription details, including features, compute unit limits, and seat limits, are available on our pricing page at www.quantix-ai.eu/pricing and in any Order Forms you execute.

5.1.1 Compute Unit Usage and Charges

The Service charges Compute Units ("CUs") for the following actions:

Causal Impact Analysis: 2 CUs per analysis
Model Training: 5 CUs per training session
Forecasting: 2 CUs + 0.005 CUs per unique_id (Example: 60 unique_id forecasts = 2 + (0.005 × 60) = 2.3 CUs)

CU consumption is deducted automatically from your balance. Remaining CUs are visible in your account dashboard.

5.1.2 CU Allocation and Reset

Compute Units (CUs) are allocated on a calendar-month basis and reset automatically at 00:00 CET on the first day of each month. Customers receive their full monthly CU quota upon subscription activation, regardless of their subscription start date. CUs do not accumulate or carry over between months.

Example: A subscription starting on March 15th will receive a full March CU quota, which resets on April 1st.

5.1.3 Exceeding CU Limits

If you exhaust your monthly CU allocation before the reset date:

Service functionality requiring CUs will be unavailable until reset
You may upgrade to a higher-tier plan with more CUs
You may purchase additional CU packages

5.2 Payment Terms

Currency: All prices are in EUR unless otherwise specified in an Order Form
Taxes: Prices exclude VAT and other applicable taxes, which you are responsible for paying. You agree to provide any tax identification numbers or exemption certificates as required
Payment Processor: Payments are processed by Paddle.com Market Limited. By subscribing, you agree to Paddle's terms of service
Billing Cycle: Monthly or annual, as selected during subscription signup
Invoice: Invoices are provided via email and accessible in your Account dashboard

5.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless:

You cancel at least 24 hours before the renewal date
We terminate your Subscription in accordance with Section 16
Payment fails and is not resolved within the grace period

You will receive email notification before each automatic renewal.

5.4 Price Changes

We may adjust subscription prices with 30 days' advance notice via email. Price changes apply to renewals following the notice period. Current subscriptions will continue at the existing price until renewal.

You may cancel your Subscription before the new pricing takes effect if you do not agree to the price increase. Cancellation must occur at least 24 hours before your next billing date.

5.5 Failed Payments and Grace Period

If a payment fails:

We will retry the payment within 3 days
You will receive email notification of the failed payment
A 7-day grace period begins from the original due date
Your account remains active during the grace period
If payment is not resolved within 7 days, your account will be suspended

To update payment information, visit your Account settings or contact support@quantix-ai.eu.

5.6 Billing Disputes

If you believe you have been incorrectly billed, you must contact us at billing@quantix-ai.eu within 30 days of the charge. We will investigate and respond within 10 business days. Undisputed amounts remain due during the investigation.

6. User Responsibilities and Acceptable Use

6.1 Compliance with Laws

You must comply with all applicable laws, regulations, and industry standards when using the Service, including but not limited to:

Data protection and privacy laws (GDPR, CCPA, etc.)
Export control regulations
Financial services regulations (if applicable to your use)
Intellectual property laws
Anti-discrimination laws

6.2 Prohibited Uses

You shall not:

6.2.1 Illegal or Harmful Activities

Use the Service for illegal, fraudulent, or harmful purposes
Submit intentionally false, misleading, or fraudulent data
Violate any person's legal rights, including intellectual property, privacy, or publicity rights
Harass, abuse, threaten, defame, or discriminate against any person based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or other protected characteristics

6.2.2 Security Violations

Attempt to breach or circumvent security measures
Use automated means to scrape, extract, or harvest data beyond documented API limits
Upload malicious code, viruses, malware, or any code of a destructive nature
Interfere with other users' access to the Service
Attempt to gain unauthorized access to any systems, accounts, or networks
Probe, scan, or test the vulnerability of the Service without written permission

6.2.3 Unauthorized Activities

Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms of the Service
Perform benchmark tests or competitive analysis without prior written permission
Resell, redistribute, or provide bureau services using the Service without authorization
Share Account access credentials with unauthorized third parties
Use the Service on behalf of or for the benefit of third parties without appropriate licensing

6.2.4 Competitive Activities

Use the Service to develop, train, or improve a competing time-series analysis, forecasting, or analytics product
Attempt to reverse-engineer our forecasting algorithms, models, or methodologies
Use Service outputs to build competing machine learning models
Extract our proprietary statistical methods or intellectual property

6.2.5 Prohibited Data Processing

Use the Service to process prohibited data types as defined in our Documentation
Attempt prompt injection, jailbreaking, or manipulation of integrated AI models
Upload datasets that violate copyright, trade secret, or other intellectual property rights

6.2.6 High-Stakes Decision Restrictions

Use the Service as the sole basis for decisions in safety-critical, medical, legal, or financial contexts without independent professional verification
Rely on Forecasts for decisions involving risk to human life, health, or safety
Use the Service for fully automated decision-making with legal or significant effects on individuals without appropriate human oversight

6.3 Data Quality and Legality

You are solely responsible for:

The accuracy, quality, completeness, and legality of User Data
Obtaining all necessary rights, licenses, and consents to upload and process User Data
Ensuring User Data does not violate any third-party rights
The appropriateness of User Data for the analytical methods you select

6.4 Monitoring and Enforcement

We reserve the right, but are not obligated, to:

Monitor use of the Service for compliance with these Terms
Investigate suspected violations
Remove or refuse to process User Data that violates these Terms
Report suspected illegal activity to law enforcement

6.5 Consequences of Violations

Violation of this Section 6 may result in:

Immediate suspension or termination of your Account
Removal of User Data
Legal action and pursuit of damages
Notification to law enforcement authorities

7. Data Processing and Privacy

7.1 Data Processing Agreement

Our data processing practices are governed by the Data Processing Agreement (DPA), available at www.quantix-ai.eu/dpa or upon request at privacy@quantix-ai.eu.

The DPA incorporates:

Standard Contractual Clauses for international data transfers
Technical and organizational security measures
Sub-processor lists and notification procedures
Data subject rights fulfillment procedures

7.2 AI-Generated Explanations

We use Anthropic PBC (USA) to generate natural language explanations based on aggregated and fully anonymized analytical outputs only.

Important:

We do not send any Personal Data or identifiable Customer Data to Anthropic
Only statistical summaries and anonymized results are processed
This integration is used solely to enhance user experience with natural language explanations
Data processed in this context does not constitute personal data under GDPR

7.3 Data Location and Transfers

Primary Storage: EU-based servers (Hetzner, Nuremberg, Germany)
Backups: EU-based locations only
International Transfers: Any transfers outside the EU/EEA are conducted under Standard Contractual Clauses (SCCs) approved by the European Commission

7.4 Data Retention

Active Account Data: Retained during subscription term
Post-Termination User Data: Deleted within 90 days unless retention is required by law
Backup Copies: Purged according to backup rotation schedule (typically 30-90 days)
Aggregated Data: May be retained indefinitely

7.5 GDPR Compliance

We comply with GDPR requirements including:

Lawful Basis: Contract performance (Art. 6(1)(b) GDPR)
Data Subject Rights: We facilitate your compliance with access, rectification, erasure, portability, restriction, and objection rights
Privacy by Design: We implement data protection principles into Service design
Security Measures: Appropriate technical and organizational measures based on risk assessment
Breach Notification: We notify you within 72 hours of becoming aware of a personal data breach affecting your User Data
Data Protection Officer: Available at privacy@quantix-ai.eu

7.6 Data Security

We implement:

Encryption:
- At rest: AES-256 encryption
- In transit: TLS 1.3 (minimum TLS 1.2)
Access Controls:
- Role-based access control (RBAC)
- Multi-factor authentication for administrative access
- Principle of least privilege
Security Monitoring:
- Regular security audits and penetration testing
- Vulnerability scanning and patch management
- Audit logging of all access and modifications
Employee Security:
- Background checks for employees with data access
- Mandatory security awareness training
- Confidentiality agreements
Incident Response:
- Documented incident response procedures
- Breach notification procedures

8. Intellectual Property Rights

8.1 QuantixAI Intellectual Property

We retain all rights, title, and interest in and to:

The Service and its underlying technology, software, and infrastructure
All algorithms, models, methodologies, and statistical techniques
Documentation, training materials, and knowledge base content
The QuantixAI name, logo, trademarks, and branding
Aggregated and anonymized data insights derived from the Service

8.2 Customer Intellectual Property

You retain all rights, title, and interest in and to:

User Data uploaded to the Service
Your pre-existing intellectual property
Customer-specific configurations and settings
Outputs and results generated directly from your User Data

8.3 License Grant to Customer

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to:

Access and use the Service during your Subscription term
Use the Documentation for your internal business purposes
Use the API in accordance with API Documentation

This license automatically terminates upon termination of your Subscription.

8.4 License Grant to QuantixAI

You grant us a limited, worldwide, non-exclusive license to:

Access, process, transmit, and store User Data solely to provide the Service
Use User Data to perform the specific analytical functions you request
Create Aggregated Data that does not identify you or your User Data
Make backup copies for disaster recovery purposes

8.5 Feedback and Suggestions

Any feedback, suggestions, ideas, enhancement requests, recommendations, or other information you provide regarding the Service ("Feedback") becomes our exclusive property. You:

Assign to us all rights, title, and interest in such Feedback
Agree we may use Feedback without restriction, compensation, or attribution
Waive any moral rights or attribution rights in the Feedback
Represent that you have the right to provide such Feedback

8.6 Model Training

We do not train our proprietary models on your individual User Data. Only aggregated, anonymized insights may be used for service improvement.

9. User Submissions and Feedback

9.1 Scope of User Submissions

This section governs any content you submit to us outside of User Data processed through the Service, including:

Feature requests and product suggestions
Testimonials and reviews
Forum posts, comments, or community contributions
Case studies or success stories
Participation in surveys, interviews, or user research
Contest or promotion entries
Bug reports with accompanying commentary
Ideas for new features or business models

9.2 Ownership of Submissions

By submitting any content described in Section 9.1 ("Submissions"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Submissions that you forward to us. We are and shall be under no obligation to:

Maintain any Submissions in confidence (unless separately agreed in writing)
Pay compensation for any Submissions
Respond to any Submissions

You grant us a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use your Submissions for any purpose.

9.3 Your Representations Regarding Submissions

You represent and warrant that your Submissions:

Are your original work or you have obtained all necessary rights to submit them
Do not violate any third-party intellectual property, privacy, publicity, or other proprietary rights
Do not contain libelous, defamatory, obscene, or otherwise unlawful material
Do not contain false, misleading, or deceptive information
Do not contain malicious code, viruses, or malware

You are solely responsible for the accuracy and legality of your Submissions.

9.4 Testimonials and Case Studies

If you provide a testimonial, review, or agree to participate in a case study:

We may use your name, company name, logo, and likeness in connection with the testimonial
We may edit your testimonial for length or clarity (without changing the substantive meaning)
We may use the testimonial in marketing materials, on our website, in sales presentations, and in press releases
You may request removal of your testimonial at any time by emailing privacy@quantix-ai.eu (removal will occur within 30 days)

9.5 No Confidentiality for Unsolicited Ideas

Unless you have a separate non-disclosure agreement with us, we will not treat unsolicited Submissions as confidential or proprietary. If you wish to submit confidential information, please contact legal@quantix-ai.eu to arrange a mutual non-disclosure agreement first.

10. Forecasting and Analytics Disclaimers

10.1 Nature of Forecasting

CRITICAL DISCLAIMER: All Forecasts, predictions, projections, and analytical outputs provided by the Service are probabilistic estimates based on historical data and statistical models. They are not guarantees, promises, or assurances of future outcomes.

Time-series forecasting is inherently uncertain. No model can perfectly predict the future.

10.2 No Guarantee of Accuracy

We explicitly disclaim any warranty or guarantee that:

Forecasts will be accurate, reliable, or error-free
Past performance or historical patterns will continue into the future
Statistical models will correctly identify causal relationships
Predictions will account for unforeseen events, market disruptions, or external shocks
Results are suitable for your specific business context or industry

10.3 Your Responsibilities When Using Forecasts

You acknowledge and agree that:

You are solely responsible for all business decisions based on or informed by Service outputs
You must independently verify Forecasts before relying on them for significant decisions
You should consult with qualified professionals (financial advisors, statisticians, domain experts) before acting on Forecasts
You understand the limitations of the models and methodologies being applied
You will not use Forecasts as the sole basis for decisions involving substantial financial risk, legal obligations, or human safety

10.4 External Factors and Model Limitations

Forecasts may be materially affected by:

Unprecedented events (black swan events, pandemics, natural disasters, geopolitical conflicts)
Structural breaks in data patterns (market regime changes, regulatory changes, technological disruptions)
Data quality issues (missing data, measurement errors, outliers, data drift)
Model assumptions that may not hold in all circumstances
Changes in the underlying system being modeled

We do not and cannot account for all possible external factors that may influence future outcomes.

10.5 No Professional or Financial Advice

The Service and its outputs:

Do not constitute professional advice of any kind (financial, investment, legal, tax, medical, or otherwise)
Are not a substitute for consultation with qualified professionals
Should not be construed as recommendations to buy, sell, or hold any financial instrument
Do not consider your individual circumstances, risk tolerance, or objectives

10.6 Limitations for High-Stakes Decisions

You agree NOT to use the Service as the sole or primary basis for decisions:

Involving risk to human life, health, or safety
With substantial financial consequences
That could result in legal liability or regulatory penalties
Affecting employment decisions without human review
In safety-critical systems

If you use the Service to inform such decisions, you must apply appropriate human oversight and judgment.

10.7 Continuous Monitoring Required

You are responsible for:

Continuously monitoring the performance of Forecasts against actual outcomes
Adjusting your reliance on the Service based on observed accuracy
Updating models and data as new information becomes available
Recognizing when Forecasts are no longer reliable due to changing conditions

10.8 No Liability for Forecast-Based Decisions

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR:

Financial losses resulting from inaccurate Forecasts
Business decisions made in reliance on Service outputs
Opportunity costs or lost profits due to forecast errors
Consequences of using the Service in violation of this Section 10

See Section 14 (Limitation of Liability) for additional details.

11. Confidentiality

11.1 Definition of Confidential Information

"Confidential Information" means any non-public, proprietary, or confidential information disclosed by one party ("Disclosing Party") to the other party ("Receiving Party"), including:

QuantixAI Confidential Information:

Service architecture, algorithms, and source code
Pricing structures not publicly available
Product roadmaps and strategic plans
Security measures and vulnerabilities

Customer Confidential Information:

User Data (subject to Section 7)
Business strategies and financial information
Customer lists and internal processes

11.2 Exclusions from Confidential Information

Confidential Information does not include information that:

Is or becomes publicly available through no breach of these Terms
Was rightfully known to the Receiving Party before disclosure
Is independently developed by the Receiving Party without use of the Confidential Information
Is rightfully received from a third party without breach of confidentiality obligations
Must be disclosed by law, court order, or government regulation (provided the Receiving Party gives prompt notice)

11.3 Confidentiality Obligations

Each party agrees to:

Protect Confidential Information using at least reasonable care
Not disclose Confidential Information to third parties without prior written consent
Use Confidential Information only for purposes of these Terms
Limit access to employees and contractors who have a legitimate need to know and are bound by confidentiality obligations

11.4 Duration

Confidentiality obligations under this Section 11 shall survive termination of these Terms and continue for five (5) years from the date of disclosure of the Confidential Information.

12. Service Availability and Support

12.1 Service Availability

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

Planned Maintenance:

We will attempt to notify you of planned maintenance at least 48 hours in advance via email
Planned maintenance is typically scheduled during low-usage periods when possible

Emergency Maintenance:

May be conducted without advance notice when necessary to address critical security vulnerabilities or prevent service outages
We will notify you as soon as practicable

Service Monitoring: We maintain automated service monitoring and incident detection systems.

12.2 Standard Support (Included with All Plans)

Channels:

Email: support@quantix-ai.eu

Hours: Monday-Friday, 9:00-17:00 CET (excluding Slovak public holidays)

Response Times:

Critical issues (service unavailable): Within 12 business hours
High priority (major feature broken): Within 24 business hours
Normal priority (questions, minor issues): Within 48 business hours
Low priority (feature requests, general inquiries): Within 5 business days

Included Support:

Technical troubleshooting and bug resolution
Account and billing questions
API integration assistance
Access to Documentation and knowledge base
Guidance on best practices for using the Service

12.3 Support Exclusions

We are not obligated to provide support for:

Issues caused by your misuse of the Service or violation of these Terms
Problems resulting from your modifications or integration code
Third-party services not officially integrated with the Service
Issues caused by your failure to follow Documentation

13. Warranties and Disclaimers

13.1 Mutual Warranties

Each party represents and warrants that:

It has the legal power and authority to enter into these Terms
These Terms constitute a valid and binding obligation
It will comply with all applicable laws and regulations

13.2 SERVICE PROVIDED "AS IS"

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 13.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

13.3 DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUANTIXAI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION:

MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
TITLE
ACCURACY OF RESULTS OR FORECASTS
UNINTERRUPTED OR ERROR-FREE OPERATION
COMPATIBILITY WITH ALL SYSTEMS OR DATA FORMATS

13.4 Beta Features Disclaimer

Beta Features are provided "AS IS" with all faults and without any warranties whatsoever. We make no commitments regarding performance, accuracy, or availability of Beta Features.

13.5 No Professional Advice

The Service does not constitute professional, financial, investment, or legal advice.

13.6 Third-Party Services Disclaimer

We disclaim all warranties regarding Third-Party Services. Your use of Third-Party Services is governed by their respective terms.

14. Limitation of Liability

14.1 EXCLUSION OF CERTAIN DAMAGES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL QUANTIXAI, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

INDIRECT DAMAGES
INCIDENTAL DAMAGES
SPECIAL DAMAGES
CONSEQUENTIAL DAMAGES
EXEMPLARY OR PUNITIVE DAMAGES

INCLUDING, WITHOUT LIMITATION:

LOST PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES
LOSS OF DATA OR INFORMATION
COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES
LOSS OF GOODWILL OR REPUTATION
BUSINESS INTERRUPTION
FINANCIAL LOSSES RESULTING FROM INACCURATE FORECASTS OR PREDICTIONS
DAMAGES ARISING FROM DECISIONS BASED ON SERVICE OUTPUTS

This exclusion applies regardless of the legal theory and whether QuantixAI has been advised of the possibility of such damages.

14.2 CAP ON LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, QUANTIXAI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF:

(A) THE FEES YOU PAID TO QUANTIXAI IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM
(B) €5,000 (FIVE THOUSAND EUROS)

14.3 Exceptions to Limitations

The limitations in Sections 14.1 and 14.2 DO NOT apply to liability arising from:

Death or Personal Injury caused by QuantixAI's negligence
Fraud or Fraudulent Misrepresentation by QuantixAI
Gross Negligence or Willful Misconduct by QuantixAI
Breach of Confidentiality Obligations under Section 11
Indemnification Obligations under Section 15
Payment Obligations (your obligation to pay fees)
Liabilities that Cannot be Limited by Law

14.4 Allocation of Risk

You acknowledge that the fees charged for the Service reflect the allocation of risk set forth in these Terms, and that QuantixAI would not offer the Service at the current prices without these limitations.

15. Indemnification

15.1 Customer Indemnification

You agree to defend, indemnify, and hold harmless QuantixAI, our affiliates, and our respective officers, directors, employees, agents, contractors, and licensors from and against any third-party claims arising from or relating to:

Your User Data infringing third-party intellectual property or privacy rights
Your violation of these Terms
Your violation of applicable laws when using the Service
Disputes between you and your end users
Your business decisions based on Service outputs

15.2 QuantixAI Indemnification

We agree to defend, indemnify, and hold harmless you from third-party claims that the Service, when used in accordance with these Terms, infringes a third-party's intellectual property rights enforceable in the European Union.

Exceptions: We have no obligation to indemnify you for claims arising from:

User Data or customer modifications
Unauthorized use of the Service
Third-party components you selected
Combination with unauthorized products
Continued use after notice to discontinue
Beta Features

Our Remedies: If the Service becomes subject to an infringement claim, we may:

Obtain the right for you to continue using the Service
Replace or modify the Service to make it non-infringing
Terminate your Subscription and refund prepaid, unused fees on a pro-rata basis

15.3 Indemnification Procedures

The party seeking indemnification must:

Notify the indemnifying party promptly in writing
Provide reasonable cooperation in the defense
Grant sole control over the defense and settlement

15.4 Exclusive Remedy

Section 15.2 states our sole and exclusive liability for third-party intellectual property infringement claims.

16. Termination and Suspension

16.1 Termination by Customer

You may terminate your Subscription at any time by:

Canceling through your Account settings, or
Sending written notice to billing@quantix-ai.eu

Effective Date: End of the current billing period (no mid-period pro-rata refunds)

Requirements: You must provide at least 30 days' advance notice before the next billing date.

16.2 Termination by QuantixAI

We may terminate:

For Cause (Immediate):

Material breach of these Terms
Breach of Section 6 (Acceptable Use)
Failed payment not cured within grace period
Security risk to the Service or other users
Required by law

Without Cause: With 90 days' advance written notice

16.3 Suspension Rights

We may immediately suspend your access without refund if:

Required by law or court order
Necessary to prevent security threats or data breaches
Your account is subject to a cyber attack
We detect illegal activity or material Terms violations
Payment is overdue beyond the grace period

16.4 Effect of Termination

Upon termination:

Your access ceases immediately
You have 30 days to export your User Data
We will permanently delete all User Data 90 days after termination
Accrued obligations survive

16.5 Survival

These sections survive termination: Definitions, IP Rights, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and General Provisions.

17. Refunds and Cancellations

17.1 General Refund Policy

Our order process is conducted by our online reseller, Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all customer service inquiries and returns.

Consequently, all refunds are governed by Paddle’s Buyer Terms and Conditions, which typically provide a 14-day right of withdrawal (money-back guarantee) for eligible purchases. You may request a refund directly through Paddle or by contacting our support team to initiate the process with them.

17.2 Termination Without Cause by QuantixAI

If we terminate your Subscription without cause under Section 16.2, we will refund prepaid fees for the unused portion of your subscription on a pro-rata daily basis.

17.3 Material Adverse Changes

If we make a material adverse change to these Terms and you do not agree, you may terminate within 30 days of notification and receive a pro-rata refund of any prepaid annual subscription fees for the unused portion.

17.4 No Refunds for Violations

If your Subscription is terminated for cause, you are not entitled to any refund and remain liable for all outstanding fees.

17.5 Cancellation Process

To cancel your Subscription:

Self-Service: Log into your Account → User Settings → Customer portal
Email Request: Send cancellation request to billing@quantix-ai.eu

Cancellations are effective at the end of the current billing period.

17.6 Disputed Charges

If you dispute a charge with your credit card company without first contacting us, and the dispute is resolved in our favor, you remain liable for the fees plus any chargeback fees incurred. Always contact billing@quantix-ai.eu first if you believe you were charged in error.

18. Export Compliance

18.1 Export Restrictions

You acknowledge that the Service may be subject to export control laws and regulations. You agree that you will not export, re-export, transfer, or make available the Service to:

Any country subject to EU or U.S. trade sanctions or embargoes
Any person or entity on restricted party lists
Any end user engaged in prohibited activities

18.2 Prohibited Countries

As of the Effective Date, the Service may not be accessed or used in the following countries (subject to change):

Cuba
Iran
North Korea
Syria
Russia
Crimea, Donetsk, and Luhansk regions of Ukraine
Any other country subject to comprehensive sanctions

You are responsible for monitoring changes to sanctions lists.

18.3 Compliance Representations

You represent and warrant that:

You are not located in a prohibited country
You are not on any government prohibited party list
You will not access the Service from a prohibited jurisdiction
Your use complies with all applicable export control laws

18.4 Breach of Export Compliance

If you breach this Section 18, we may immediately terminate your Subscription without refund and report violations to appropriate authorities.

19. Governing Law and Dispute Resolution

19.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Slovak Republic, without regard to conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

19.2 Jurisdiction and Venue

The courts of Bratislava, Slovak Republic shall have exclusive jurisdiction over any disputes arising from these Terms.

Both parties irrevocably consent to the jurisdiction and venue of the courts of Bratislava and waive any objection to jurisdiction or venue.

19.3 Language

These Terms are executed in English. If translated, the English version shall prevail in case of conflict.

19.4 Dispute Escalation

Before initiating formal legal proceedings, the parties agree to attempt resolution through good faith negotiation:

The disputing party sends written notice describing the dispute
Senior management representatives meet within 15 days
Parties negotiate in good faith for at least 30 days

This requirement does not apply to emergency injunctive relief or intellectual property disputes.

19.5 Costs and Attorneys' Fees

The prevailing party in any dispute shall be entitled to recover reasonable attorneys' fees and court costs.

20. General Provisions

20.1 Entire Agreement

These Terms, including incorporated documents (DPA, Order Forms), constitute the entire agreement. In case of conflict between these Terms and a signed Order Form, the Order Form prevails.

20.2 Amendment

Amendments must be in writing and signed by both parties, except for Terms updates as described in Section 2.3.

20.3 Assignment

You may not assign these Terms without our written consent. We may assign to an affiliate or successor.

20.4 Severability

If any provision is invalid, the remainder continues in effect.

20.5 Waiver

No waiver is effective unless in writing. Failure to enforce any provision does not waive the right to enforce it later.

20.6 Force Majeure

Neither party is liable for delays due to events beyond reasonable control, including:

Natural disasters
Pandemics
War, terrorism, or civil unrest
Government actions
Internet or telecommunications failures
Cyber attacks (not caused by the party's negligence)

The affected party must notify the other party promptly. If force majeure continues for more than 90 days, either party may terminate without penalty.

20.7 Relationship of Parties

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

20.8 Notices

All notices must be in writing and sent to:

To QuantixAI: legal@quantix-ai.eu
To Customer: The email address associated with your Account

Notices are effective upon receipt (or 3 business days after sending, whichever is earlier).

20.9 Publicity

We may identify you as a customer in our marketing materials unless you request otherwise in writing at marketing@quantix-ai.eu.

20.10 Open Source

The Service may include open source software subject to separate licenses. A list of open source components is available in the Documentation.

20.11 Third-Party Beneficiaries

There are no third-party beneficiaries to these Terms.

20.12 Interpretation

Section headings are for convenience only and do not affect interpretation. "Including" means "including without limitation."

21. Contact Information

General Inquiries: info@quantix-ai.eu
Support: support@quantix-ai.eu
Privacy/DPO: privacy@quantix-ai.eu
Legal: legal@quantix-ai.eu
Billing: billing@quantix-ai.eu

Mailing Address:
QuantixAI s.r.o.
Svatoplukova 15 90301 Senec
Slovak Republic

Change Log

Version	Date	Summary of Changes
1.0	November 17, 2025	Initial release

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

EN Last updated: January 6, 2026 Download Markdown